Refund policy

At Oriva Jewelry, we take pride in the quality and durability of our hand-picked, anti-tarnish pieces. Because each item is curated with care, we maintain a strict return policy to ensure the highest hygiene and quality standards for all our customers.

1. Final Sale Policy

All purchases made at Oriva Jewelry are final sale. We do not offer returns or exchanges for change of mind, style preference, or fit.

2. Damaged or Defective Items

We only offer replacements or store credit if an item arrives damaged or defective.

• Report Window: You must report any damage within 48 hours of receiving your package (based on the delivery date provided by the tracking number).

• How to Report: Please email us at [Orivaajewels@gmail.com] with your order number and clear photos of the damage.

• Resolution: Once the damage is verified, we will arrange for a replacement of the same item. If the item is out of stock, a full refund or store credit will be issued.

3. Exclusions

Items will not be eligible for exchange if:

• The 48-hour reporting window has passed.

• The jewelry shows signs of wear or has been altered.

• The damage is a result of improper care (e.g., exposure to harsh chemicals or physical force).